Contact the Serlink team
Email support@serlink.alkinum.com for product help, private security reports or privacy requests.
For a reproducible public bug or feature request, use GitHub Issues. Issues are public; use email for private reports.
Include the useful details
- Serlink version and operating system version.
- The action that failed and the approximate time.
- Whether this is an App Store or direct build.
- A screenshot or redacted diagnostic export, if it helps and you choose to share it.
Diagnostic exports are available in Settings → Diagnostic logs. Review them before sending. Do not include passwords, private keys, recovery keys, MCP tokens or private terminal output.
Try a guide first
Connection troubleshooting, vault recovery and sync guidance cover common issues. Check release availability if you cannot find an installer.
Email opens your own mail application. This website does not upload diagnostics or submit a support request for you. See privacy for handling of messages you choose to send.
iPhone and iPad transfers
Use the document picker to upload and the share sheet to open or save downloaded files. External edits do not automatically upload. Keep Serlink open during transfers; background completion is not guaranteed. Local shells, OS SSH-agent authentication and desktop split panes are not iOS features.